Innovative Problem-Solving Strategies

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📋 Course Outline

  1. Problem-solving techniques
  2. Force Field Analysis application
  3. Routine vs creative thinking
  4. Conventional vs non-conventional solutions
  5. Creating creative environment

📖 1. Problem-solving techniques

🔑 Key Concepts & Definitions

Delphi Technique: A structured method involving multiple rounds of questionnaires sent to a panel of experts. The process aims to gather and refine expert opinions iteratively to reach a consensus on complex issues.

Questionnaire Rounds: Sequential surveys distributed to panel members, where each round builds upon the feedback from the previous one. The initial round gathers broad opinions, while subsequent rounds focus on refining ideas.

Consensus Building: The process of achieving general agreement among panel members through iterative feedback and discussion. It involves refining ideas until a common solution or opinion is reached.

Panel of Experts: A selected group of knowledgeable individuals chosen based on clearly defined criteria. They provide informed opinions and insights during the Delphi process.

Feedback Report: A document that analyzes responses from each questionnaire round. It guides further questioning by highlighting areas of agreement or disagreement, facilitating iterative refinement.

📝 Essential Points

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Преглед на теста

1. How do problem-solving techniques like the Delphi Technique and Force Field Analysis differ in their primary focus?

2. What does Force Field Analysis application primarily involve?

3. When a company faces a new, complex problem that has no clear precedent, which thinking approach should it primarily employ to develop innovative solutions?

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Преглед на флашкартите

Problem-solving techniques — purpose?

Systematic methods to find solutions

Force Field Analysis — purpose?

Evaluate forces affecting change

Routine vs creative thinking — difference?

Routine relies on logic; creative uses imagination

Conventional vs non-conventional — difference?

Conventional follows norms; non-conventional is innovative

Creating creative environment — key methods?

Workshops, open channels, training

Delphi Technique — main feature?

Multiple expert questionnaire rounds

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