Flashcard: Fundamentals of Cabin Crew Operations — 24 carte

Cabin crew — definition?

Qualified staff responsible for passenger safety and comfort.

First Officer — duties?

Assist captain, handle emergencies, support safety procedures.

Passenger comfort — responsibilities?

Ensure pleasant experience through service, communication, and attitude.

Senior Cabin Crew — role?

Oversees cabin, reports to captain, manages crew discipline.

CCM — responsibilities?

Coordinate preflight, brief crew, assign duties, report equipment status.

Preflight checks — purpose?

Verify safety equipment and report any failures before flight.

Aircraft types — operating limit?

Max 4 types, up to 5 with CAA approval, after training.

Crew chain of command?

Captain, co-pilot, SCCM, cabin crew—hierarchical order.

Common aviation language?

English used across EASA for clear, universal communication.

Customer communication — techniques?

Use clear questions, active listening, and positive attitude.

Passenger seat allocation — rules?

Follow safety regs; SCCM assigns; consult captain for changes.

Regulations — importance?

Ensure safety, compliance, and standard procedures.

Cabin crew — distinct from?

Flight crew and technical staff; focus on passengers.

First Officer — emergency role?

Support captain, declare emergencies, assist post-evacuation.

Passenger comfort — uniform?

Worn for identification and reassurance.

Senior Cabin Crew — reporting?

Directly to captain, manages cabin and crew.

CCM — briefing?

Briefs crew on flight info, safety, and duties.

Preflight checks — reporting?

Complete and report safety equipment status to captain.

Aircraft types — training?

Mandatory for each type; CAA approval needed for more.

Crew hierarchy?

Captain, co-pilot, SCCM, cabin crew—structured order.

Aviation language?

English standard for safety and coordination.

Effective communication?

Clear, empathetic, stress-free questions and responses.

Passenger seat rules?

Follow safety regs; SCCM assigns; consult captain for changes.

Procedures — regulation?

Must follow manual; modifications need approval.