Mastering Effective Communication Skills

📋 Course Outline

1. Communication Definition
2. Functions of Communication
3. Communication Models
4. Barriers in Communication
5. Nonverbal Communication
6. Types of Communication
7. Listening and Note-taking
8. Reading and Note-making
9. Business Correspondence
10. Report Writing
11. Meeting Procedures
12. Interview Techniques

📖 1. Communication Definition

🔑 Key Concepts & Definitions

• Communication: A systemic process where individuals interact using symbols to create and interpret meaning, involving sharing ideas, feelings, or information. It can be verbal, non-verbal, written, or visual.
  Example: A teacher explaining a concept using words and gestures.

• Sender/Source: The person or entity that initiates the message, encoding information into signs, symbols, or language to be transmitted.
  Example: A scientist writing a research paper.

• Message: The content or information conveyed from the sender to the receiver, composed of signs, symbols, or language designed to produce understanding.
  Example: An email detailing project instructions.

• Channel/Medium: The medium through which the message is transmitted, such as speech, writing, electronic media, or body language.
  Example: A phone call or a social media post.