Flashcards: Mastering Effective Communication Skills — 24 cartões

Communication — definition?

Exchange of ideas using symbols to create meaning.

Sender — role?

Initiates and encodes the message.

Message — content?

Information conveyed from sender to receiver.

Channel — medium?

Path through which message is transmitted.

Receiver — function?

Decodes and interprets the message.

Noise — interference?

Any distortion hindering message understanding.

Communication — elements?

Sender, message, channel, receiver, noise.

Functions of communication?

Control, motivation, emotional expression, information sharing.

Communication models?

Aristotle, Lasswell, Shannon & Weaver, Osgood-Schramm, transactional.

Barriers in communication?

Physical, psychological, socio-cultural, linguistic, technical.

Nonverbal communication?

Conveying messages through gestures, facial expressions, body language.

Types of communication?

Verbal, nonverbal, formal, informal, mass, interpersonal.

Listening — importance?

Active engagement to understand and interpret messages.

Note-taking — purpose?

Record key points for understanding and review.

Reading — strategy?

Active engagement through skimming, scanning, detailed reading.

Note-making — technique?

Summarizing and organizing information from reading.

Business correspondence?

Professional written communication like letters, emails, reports.

Report writing?

Structured document presenting findings and recommendations.

Meeting procedures?

Agenda, chairperson, quorum, minutes, motions.

Interview techniques?

Preparation, questioning, active listening, body language.

Effective communication?

Clear message, appropriate channel, feedback, minimal barriers.

Communication model — purpose?

Explain how messages are created, transmitted, received.

Overcoming barriers?

Awareness, clarity, cultural sensitivity, proper channels.

Nonverbal cues — impact?

Convey emotions, reinforce or contradict verbal messages.