What does communication enable people to do?
Share information, exchange ideas, and understand each other better.
Communication Types - Verbal
Uses spoken language to exchange information.
What does verbal communication use to exchange information?
Spoken language.
Non-verbal Communication
Conveys meaning through body language and facial expressions.
What does good communication involve besides listening and watching thoughtfully?
Asking for clarification and summarising or reflecting to confirm understanding.
Effective Listening Goals
Seek clarification, give feedback, build relationships.
How does attentive listening affect people's willingness to share information?
It makes them feel valued and more willing to engage and share.
Open Questions Purpose
Encourage detailed responses, express opinions, identify needs.
Closed Questions Use
Obtain quick answers, confirm facts.
Clarification Role in Communication
Ensures understanding and shows interest.
Memory Hook - Listening
Listen and watch, clarify, then summarize or reflect.
Test your knowledge with 10 questions on Communication Skills.
1. What is a central purpose of communication?
2. What does communication primarily enable people to do?
Review the complete course in the study sheet for Communication Skills.
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