Biens = objets, services = actions.
1. Quelle caractéristique distingue le mieux la production de biens de la production de services ?
2. Que permet surtout l’identification des besoins dans une organisation ?
3. Quel rôle joue une organisation dans la production de biens et de services ?
Organisation — définition ?
Structure coordonnant activités pour produire
Besoins — rôle ?
Orientent l’offre de produits ou services
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