Understanding Consumer Behavior and Market Positioning

Revision sheet excerpt

Course Outline

  1. Definition and scope of consumer behaviour
  2. Changing global context of consumer behaviour
  3. Consumer decision-making process and need recognition
  4. Online consumer behaviour and digital marketing tactics
  5. Market disaggregation, segmentation, targeting, and positioning concepts
  6. Bases for consumer segmentation including socio-economic, geographic, psychographic, and gendered marketing
  7. Target marketing strategies: undifferentiated, differentiated, focused, customized
  8. The 4-Cs framework and strategic product positioning
  9. Product positioning tools and competitor analysis
  10. Repositioning strategies and successful brand examples

1. Definition and scope of consumer behaviour

Key Concepts & Definitions

  • Needs and desires : Motivational factors that drive consumers to seek products, services, or experiences to fulfill their functional or emotional requirements.
  • Need : A fundamental requirement that motivates consumer actions, which can be functional or emotional in nature.

Essential Points

  • Consumer behaviour involves both individual and group decision-making processes.
  • The scope includes all activities related to satisfying functional and emotional needs through consumption.

Key Takeaway

Consumer behaviour involves both individual and group decision-making processes.

2. Changing global context of consumer behaviour

Key Concepts & Definitions

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Quiz preview

1. What is the primary role of consumer behaviour in the context of consumption?

2. What is a direct effect of increased exposure to global corporations' marketing efforts on consumers?

3. What is the primary role of need recognition in the consumer decision-making process?

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Flashcards preview

Consumer behaviour — definition?

Study of processes when individuals/groups select, purchase, use, dispose.

Scope of consumer behaviour?

All activities satisfying needs/desires through consumption.

Global consumer culture — role?

Shapes preferences via shared values and norms across countries.

Need recognition — trigger?

Awareness of a gap between current and desired state.

Online consumer behaviour tactics?

Digital tracking, virtual aisles, SEO, pop-ups, digital cues.

Market disaggregation — purpose?

Analyzing individual customer characteristics.

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What does the revision sheet on Understanding Consumer Behavior and Market Positioning cover?

The revision sheet covers the essential concepts of Understanding Consumer Behavior and Market Positioning. It is organized by topic to facilitate learning and memorization, with key definitions, explanations and summaries.

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How many questions are in the Understanding Consumer Behavior and Market Positioning quiz?

The quiz contains 10 multiple-choice questions with detailed corrections and explanations for each answer. Ideal for testing your knowledge and identifying gaps.

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