Flashcards: Strategic Engineering for Hotel Success — 9 cards

Engineering’s strategic role — purpose?

Ensures business continuity, safety, asset protection, and cost control.

Engineering's role in hotel

Ensure operations, safety, and asset protection.

Core missions of engineering — list?

Prevent breakdowns, maintain guest comfort, ensure legal compliance, protect assets, support operations.

Core engineering missions

Prevent breakdowns, maintain comfort, ensure compliance, protect assets, support operations.

Cost of failures

Revenue loss, guest dissatisfaction, safety hazards.

Engineering team structure

Includes generalists, specialists, outsourcers.

Accountability hierarchy

Defines roles, responsibility, decision authority.

Crisis decision-making

Executives evaluate risks, resources, urgency.

GM responsibilities

Oversee hotel operations, ensure engineering effectiveness.