Flashcards: Understanding Human Motivation and Management — 10 cards

Human relations management — focus?

Employees as whole persons with social and psychological needs.

Hawthorne studies — main finding?

Worker performance improves when they feel observed and valued.

Maslow's hierarchy — basic needs?

Survival, safety, social, esteem, self-actualization.

Herzberg's hygiene factors — role?

Prevent dissatisfaction but do not motivate.

Herzberg's motivating factors — role?

Create satisfaction and increase motivation.

McGregor's X vs Y — difference?

X assumes employees dislike work; Y assumes they seek responsibility.

Human relations — key concept?

Recognition, inclusion, friendly supervision, psycho-sociological factors.

Hawthorne effect — mechanism?

Performance improves when workers feel observed and cared for.

Maslow — higher needs?

Belonging, esteem, self-actualization.

X and Y theories — management style?

X is controlling; Y is trusting and participative.