Flashcards: Mastering Effective Communication Skills — 18 cartões

Communication process — definition?

An ongoing interaction sharing meaning through encoding, sending, receiving, decoding, and feedback.

Communicators — role?

Participants who send and receive verbal and nonverbal messages.

Encoding and decoding — mechanism?

Encoding transforms thoughts into symbols; decoding assigns meaning to received symbols.

Channel — function?

Medium carrying messages to sensory receptors.

Classic communication model — focus?

Linear transmission of information from source to passive receiver.

Perception — role?

Interpreting incoming cues into meaning for communication success.

Listening skills — purpose?

Receiving messages attentively to ensure shared understanding.

Top-down processing — process?

Using mental patterns to interpret sensory input.

Bottom-up processing — process?

Building understanding by detecting stimulus features.

Conversational listening quality — importance?

Most determines overall conversation effectiveness.

Adaptability — meaning?

Choosing appropriate communication styles for situations.

Conversation — structure?

Opening, body, and closing stages.

General purpose — types?

Inform, persuade, entertain.

Informative speech — goal?

Present facts to increase understanding.

Persuasive speech — goal?

Change beliefs or actions through evaluation.

Topic narrowing — purpose?

Focus broad subjects into manageable ideas.

Organizational pattern — function?

Structuring main points to match topic and audience.

Extemporaneous speaking — style?

Conversational, using key words and phrases.