Mastering Effective Communication Skills

Revision sheet excerpt

Course Outline

  1. Communication process and models
  2. Perception and listening
  3. Conversation skills
  4. Speech purpose and audience
  5. Topic selection and narrowing
  6. Speech organization and outlining
  7. Speech delivery and anxiety
  8. Persuasion and credibility
  9. Psychology and ethics of persuasion

1. Communication process and models

Key Concepts & Definitions

  • Communication process : Communication is an ongoing interaction where people try to share meaning by encoding, sending, receiving, decoding, and adjusting through feedback.
  • Communicators : Communicators are the people involved in the exchange who simultaneously send and receive verbal and nonverbal messages.
  • Encoding and decoding : Encoding turns a thought into chosen symbols or actions, while decoding assigns meaning to received symbols or actions for response.
  • Channel : A channel is the medium that carries messages from one communicator to another by reaching specific sensory receptors.
  • Classic communication model : The classic model treats communication mainly as intentional linear transmission of information from a source to a passive receiver.

Essential Points

Read the full sheet →

Quiz preview

1. Which statement best describes the classic communication model?

2. Which type of noise comes from mismatched language or jargon?

3. What does bottom-up processing do first in communication perception?

Take the quiz (18 questions) →

Flashcards preview

Communication process — definition?

An ongoing interaction sharing meaning through encoding, sending, receiving, decoding, and feedback.

Communicators — role?

Participants who send and receive verbal and nonverbal messages.

Encoding and decoding — mechanism?

Encoding transforms thoughts into symbols; decoding assigns meaning to received symbols.

Channel — function?

Medium carrying messages to sensory receptors.

Classic communication model — focus?

Linear transmission of information from source to passive receiver.

Perception — role?

Interpreting incoming cues into meaning for communication success.

See all 18 flashcards →

Frequently asked questions

What does the revision sheet on Mastering Effective Communication Skills cover?

The revision sheet covers the essential concepts of Mastering Effective Communication Skills. It is organized by topic to facilitate learning and memorization, with key definitions, explanations and summaries.

Read the full sheet →

How many questions are in the Mastering Effective Communication Skills quiz?

The quiz contains 18 multiple-choice questions with detailed corrections and explanations for each answer. Ideal for testing your knowledge and identifying gaps.

Take the quiz (18 questions) →

How to study Mastering Effective Communication Skills with flashcards?

Revizly offers 18 interactive flashcards on Mastering Effective Communication Skills. Each card presents a question on the front and the answer on the back, enabling active and effective revision based on spaced repetition.

See all 18 flashcards →

Similar courses

Create your own sheets from your courses

Import your PDF or paste your course, AI generates sheets, quizzes and flashcards in 30 seconds.