Medical Office Procedures and Skills

Exam-Oriented Revision Sheet

1. 📌 Essentials

• The medical office manages patient records, scheduling, billing, and confidentiality.
• HIPAA mandates patient privacy confidentiality; violations incur penalties.
• ICD-11 is the international coding system for diagnoses and billing.
• Standard Precautions include PPE: gown, gloves, mask, eyewear to prevent infection.
• Vital signs: temperature, pulse, respiration, blood pressure—core clinical data.
• Medical records follow lifecycle: creation, use, storage, archiving, destruction.
• Infection control relies on hand hygiene and sterilization to prevent disease spread.
• Patient rights include informed consent, privacy, and respectful treatment.
• Health insurance types: HMO, PPO, Medicare; involve authorization and claims.
• Medical terminology uses roots, suffixes, prefixes for precise communication.
• Office procedures encompass document management, safety, emergency protocols, inventory.
• Technology supports healthcare via software, hardware troubleshooting, and internet use.

2. 🧩 Key Structures & Components