★ Must-know
The activity has pairs simulate real business-administrative situations through role-playing, peer assessment with a co-rubric, and a final discussion of what worked and what did not.
Each representation lasts 3-5 minutes so that the activity remains agile.
Further detail
Prepare → perform → peer-assess → debate
1. Which sequence best describes the structure of the role-playing activity?
2. What duration is assigned to each role-play representation to keep the activity agile?
3. Which combination of abilities is the role-playing activity designed to develop and assess?
What do pairs simulate in the role-playing activity?
Real business-administrative situations.
What assessment method is used alongside role-playing in the activity?
Peer assessment with a co-rubric.
What follows the role-playing and peer assessment in the activity?
A final discussion of what worked and what did not.
What does each pair receive in the role-playing activity?
A different scenario within the administrative and business context.
How long does each representation last in the activity?
3-5 minutes.
What communication techniques does the activity aim to apply?
Assertive communication techniques.
The study sheet covers the essential concepts of Communication and Customer Care. It is organized by topic to facilitate learning and memorization, with key definitions, explanations and summaries.
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