Open → gather → discuss → plan → close
★ Must-know
📌 The five-stage consultation structure applies across phone, screening, and tele-health formats, but the communication cues and adaptations differ by channel.
Further detail
1. Which combination best describes the purpose of a professional consultation?
2. Which sequence correctly represents the five signposted stages of a professional consultation?
3. How should the five-stage consultation structure relate to phone, screening, and tele-health consultations?
What is a professional consultation?
A structured, patient-centred interaction establishing trust and shared decision-making.
What does a professional consultation facilitate besides trust and rapport?
Accurate information gathering.
What does a professional consultation manage realistically?
Patient expectations.
How many stages does a professional consultation have?
Five stages.
What is the first stage of a professional consultation?
Opening.
Name the five stages of a professional consultation.
Opening, information gathering, discussion, planning, and closing.
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