Flashcards: Establishing the Consultation — 38 cards

What is a professional consultation?

A structured, patient-centred interaction establishing trust and shared decision-making.

What does a professional consultation facilitate besides trust and rapport?

Accurate information gathering.

What does a professional consultation manage realistically?

Patient expectations.

How many stages does a professional consultation have?

Five stages.

What is the first stage of a professional consultation?

Opening.

Name the five stages of a professional consultation.

Opening, information gathering, discussion, planning, and closing.

Does the five-stage consultation structure apply to phone, screening, and tele-health?

Yes, it applies across all three formats.

How do communication cues vary across phone, screening, and tele-health consultations?

They differ by channel requiring adaptations.

Why should clinicians slow their pace in phone consultations?

Because there are no visual cues.

What should clinicians do more often in phone consultations to ensure understanding?

Check understanding verbally more often.

What three checks should clinicians perform first in tele-health consultations?

Check framing, lighting, and audio.

What should clinicians confirm regarding patient identity and privacy in tele-health?

They should confirm identity and privacy.

What technical issue should clinicians expect during tele-health consultations?

A slight transmission lag.

What does patient-centred communication treat the patient as?

A partner rather than a passive recipient.

What does patient-centred communication start from?

The patient’s concerns, goals, and understanding.

Name one key practice in patient-centred communication.

Using plain language.

Why does patient-centred communication share information with the patient?

So the patient can participate in decisions.

What does patient-centred communication do to ensure understanding?

It checks understanding and invites questions.

How does patient-centred communication respect the patient?

By respecting their preferences.

How is rapport initially built in professional communication?

Through a warm professional greeting using the patient’s name.

What nonverbal behaviors help build rapport with patients?

Eye contact, open posture, and active listening.

Which qualities demonstrate respect when building rapport?

Genuineness and respect without judgement.

How should empathy be expressed in professional communication?

By acknowledging the patient’s feelings and concerns.

What style should professional communication adopt?

Assertive rather than passive or aggressive.

How should pace, language, and tone be used in communication?

They should be adapted to the patient.

What does culturally safe communication require regarding patient differences?

Respecting cultural, religious, and social differences without assumptions.

What should clinicians use when an interpreter is needed?

A professional interpreter rather than a family member.

What is health literacy?

A patient’s ability to access, understand, and use health information.

What language should clinicians use to support health literacy?

Plain language.

How should clinicians explain information to support health literacy?

Explain one thing at a time.

What method involves asking patients to explain information in their own words?

Teach-back.

What aids should clinicians provide to support health literacy?

Written or visual aids.

What does honest expectation-setting require regarding achievable outcomes?

Explaining what is realistically achievable and what is not.

What must be addressed to manage unrealistic patient expectations?

Unrealistic social-media-driven expectations must be addressed.

What is important to document during expectation-setting?

The expectations discussed must be documented.

What does shared decision-making combine to reach a decision?

Clinician’s knowledge and patient’s values and preferences.

What must be presented clearly in shared decision-making?

Options, benefits, risks, and alternatives.

What should clinicians do when declining a patient request?

Acknowledge the request, explain reasoning, offer alternatives, document, and refer if needed.