Mastering Effective Communication Skills

📋 Course Outline

1. Communication process and models
2. Perception and listening
3. Conversation skills
4. Speech purpose and audience
5. Topic selection and narrowing
6. Speech organization and outlining
7. Speech delivery and anxiety
8. Persuasion and credibility
9. Psychology and ethics of persuasion

📖 1. Communication process and models

🔑 Key Concepts & Definitions

• Communication process : Communication is an ongoing interaction where people try to share meaning by encoding, sending, receiving, decoding, and adjusting through feedback.
• Communicators : Communicators are the people involved in the exchange who simultaneously send and receive verbal and nonverbal messages.
• Encoding and decoding : Encoding turns a thought into chosen symbols or actions, while decoding assigns meaning to received symbols or actions for response.
• Channel : A channel is the medium that carries messages from one communicator to another by reaching specific sensory receptors.
• Classic communication model : The classic model treats communication mainly as intentional linear transmission of information from a source to a passive receiver.

📝 Essential Points